View Issue Details
| ID | Project | Category | View Status | Date Submitted | Last Update |
|---|---|---|---|---|---|
| 0014605 | MMW v4 | Burning / Disc Handling | public | 2017-12-30 18:41 | 2018-06-13 23:08 |
| Reporter | peke | Assigned To | |||
| Priority | urgent | Severity | major | Reproducibility | always |
| Status | assigned | Resolution | open | ||
| Target Version | 4.1.21 | ||||
| Summary | 0014605: External CD-Rom Drives: RIP/BURN Engine unmounts Drive | ||||
| Description | During Burn Engine initialization MMW repeatedly unmount/mount USB CD-ROM making it unavailable for access. It can take up to 15 Seconds and after Engine inits drive. After Engine Init Drive is accessible for RIP/BURN Process and CD is ripped/burned correctly. NOTE: Same thing happen while Audio CD listening so MMW can throw Gray tracks on track change. Current Workaround: Wait till engine is initialized 15-20 Seconds in Track Selection of RIP Wizard till there was no more umount/mount and drive is mounted and initialized. | ||||
| Additional Information | FPA-571-36757 | ||||
| Tags | No tags attached. | ||||
| Attached Files | |||||
| Fixed in build | |||||
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I've just tested with my external BD/CD/DVD drive (LG) and I couldn't replicate the issue. Based on the info from the ticket it looks that the issue might be related to a particular CD, probably only mixed-mode CD ? From the video it looks like TOC is reading repeatedly because of TOC read failure, but yes, debug log would be useful to see more. Also, you could try the latest 32-bit demo of PrimoBurner (http://download.primoburner.com/4.7.1/Demo/Windows/PrimoBurner.4.7.1.x86.Demo.zip ) to see whether engine upgrade might help to resolve the issue? You could compare with sample apps from v 3.6.9 (our current PrimoBurner) from FTP. If 3.6.9 samples exhibits the issue and the latest don't then it is obvious that engine update would solve the issue. But watching 0006184:0044301 the upgrade of the engine would be rather for MM5 -- because of a lot of API changes and the amount of work (and risk) involved. |
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Both our and New version have same behavior. READTOC and ReadMediaInfo reads CD without problems (Attached file with output), but READCDText and COPYCD app as soon as they try to access the drive it gets disconnected and fail with error. In MMW it works as MMW constantly tries to retry to read rest of TOC so eventually when it reads all it can RIP CD with no problem. User is willing to repeat further tests if needed. |
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OK, based on the info it looks that the issue is when Primo/MMW tries to read CD-Text. i.e. disabling CD-text reading could be the workaround for the user? This can be achieved by editing MediaMonkey.ini and changing ReadCDText value from 1 to 0 for all the drives. Assigned back to you to try the workaround. |
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Setting ReadCDText=0 fixes RIP issue. Further analyze I've found that his external drive is actually an internal drive inside 5.25" enclosure. Enclosure he have is https://www.owcdigital.com/products/mercury-pro-optical and drive in enclosure is http://www.lg.com/us/burners-drives/lg-GH24NSC0-internal-dvd-drive. Having found that information it is questionable if maybe an enclosure is teh middle problem which unmounts from PC? I'll ask User to make reports to OWC in order to escalate the problem. |
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ok, so it is clear that the issue appears when reading CD-Text. It is unclear whether it is related to Primo engine only, because the other software might not attempt to read CD-Text at all? One way or the other we can hardly do something about this. The only "solution" is to disable CD-Text reading for that drive. So it is about adding KB article (if not already covered by a KB?). |
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Possible relations in https://www.mediamonkey.com/forum/viewtopic.php?f=24&t=90178 |
