View Issue Details
| ID | Project | Category | View Status | Date Submitted | Last Update |
|---|---|---|---|---|---|
| 0017234 | MMW 5 | Playback | public | 2020-12-16 15:35 | 2023-05-17 22:50 |
| Reporter | Ludek | Assigned To | |||
| Priority | urgent | Severity | minor | Reproducibility | always |
| Status | closed | Resolution | fixed | ||
| Product Version | 5.0 | ||||
| Target Version | 5.1 | Fixed in Version | 5.1 | ||
| Summary | 0017234: Improve error messaging re failed casting | ||||
| Description | Currently if user plays a file to DLNA renderer or Chromecast and the device has an issue with playling the file then MM just show toast message: "Playback failed: fileXXX.FLAC cannot be decoded" MM should rather show the standard error message box and: 1) include name of the remote player in the error text and port number that need to be opened in the firewall settings, e.g. Player <PlayerXXX> has an issue playing or accessing the fileXXX.flac. Ensure that the port number <NNNN> is opened in your firewall settings and that the file format is supported by <PlayerXXX> 2) include [Help] button referencing KB article with casting issues (e.g. the firewall issue to be covered in KB article -- issue 0017232 ) | ||||
| Additional Information | https://www.mediamonkey.com/forum/viewtopic.php?p=475688#p475688 | ||||
| Tags | No tags attached. | ||||
| Fixed in build | 2804 | ||||
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Assigned to Rusty to review the wording/messaging post 5.0 release and once the KB article is created ( 0017232 ) |
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Part of this has been already improved in 0017766 , i.e. the item 1) to include name of the remote player (having trouble to play the file) As for the item 2) Maybe we could show just add the [Help] button within the toast message from 0017766 referencing the KB article from 0017232 (which currently seems https://www.mediamonkey.com/support/knowledge-base/mediamonkey-upnp-dlna/mediamonkey-upnp-server-inaccessible/ ) |
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2) fixed in 5.1.0.2804 |
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Verified 2 in 2804 |
