View Issue Details
| ID | Project | Category | View Status | Date Submitted | Last Update |
|---|---|---|---|---|---|
| 0018800 | MMW 5 | General | public | 2022-02-03 08:14 | 2022-02-19 12:33 |
| Reporter | barrym | Assigned To | |||
| Priority | urgent | Severity | major | Reproducibility | sometimes |
| Status | closed | Resolution | fixed | ||
| Platform | Windows | OS | - | OS Version | 10 |
| Product Version | 5.0.3 | ||||
| Target Version | 5.0.3 | Fixed in Version | 5.0.3 | ||
| Summary | 0018800: Keyboard navigation dies .. affects all panels, all tabs | ||||
| Description | v 2604 --- I have had multiple instances where I lose ability to navigate via the via the keyboard. I mostly notice in the Column Filter ... ie. I can scroll by dragging a vertical scroll bar, but not by using the keyboard (up & down arrows, Home & End key ... all dead) Once it occurs it affects all tabs, and all panels, and is persistent until MM5 is restarted. I attached a debug log in Ticket # 3679 Logs shows: * start MM5 * use just one tab ... switch between a couple of Collections, trying to trigger the issue | ||||
| Tags | No tags attached. | ||||
| Fixed in build | 2608 | ||||
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I checked this issue against the working 2605 version. I issue is unresolved. Additional to the issue already reported, the problem also locks out all filtering, because the keyboard is disabled for the centre panel. Dboxes, like File Properties, are not affected. ie. keyboard is active within those. In my initial report I said the occurrence is Random. This is still the case, but it no rare. It hits me several times each day. ... The fix is to close and restart MM5. I seems to that this issue is more urgent that current attention would indicate. |
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Test: * focus is in centre panel .. List view * press up arrow, down arrow, PageUp, PageDown, type a search string and Press Enter UI response: zero From the debug logs: [6808] MM5 [37628](R) Skipped execution of hotkey Up [6808] MM5 [37628](R) Skipped execution of hotkey Down [6808] MM5 [18224](R) Going 'Worker'to make final callback 18224 [6808] MM5 [32124](R) Going 'Worker'to make final callback 32124 [6808] MM5 [37628](R) Skipped execution of hotkey Enter |
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In [Ticket # 3679] Barry at first indicated that he can't trigger the bug anymore in 2606. But later he replied: It happened using 2606. I had just started MM5 * it opened by usual display * I pressed End key in the Column Browser * that killed the keyboard I tried this earlier today, but had not just started MM5. So maybe it is fragile just after starting? I haven't been able to trigger this so far, assigned to Michal to investigate (as author of Column Browser) |
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The Support Ticket that I referenced has become linked to some other incident somehow. The correct Support Ticket is titled Ticket 0003679] 2604 - keyboard navigation freezes. The Debug Dump referred to in the ticket is at https://www.dropbox.com/s/d276j8m2wbkhf04/no%20keyboard%20navigation.LOG?dl=0 """ Logs shows: * start MM5 * use just one tab ... switch between a couple of Collections, trying to trigger the issue * in each Collection I am in List By Album View, with the Column Filter active * I trigger the issue by changing to a Collection, and then clicking a Column Filter column, and pressing the End key * do the above operation quickly as soon as the tab is populated """ |
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Do you need any further information with this issue? A fix or some feedback would be appreciated. I am having to restart MM5 multiple times every day because: * this issue is triggered during general use * keyboard is ignored in the central panel but is OK in mm5 dboxes (eg .File Properties) * no keyboard = no arrow keys, no Home End etc * no keyboard = no filtering because I can't type anything * no keyboard = many tasks are difficult * fix is to close and restart MM5 ... in my normal pattern of use the issue is retrigger quite quickly. Seems serious to me. BTW keyboard is wired.. Has no issues. I am using skin Code Monkey if that is relevant. Still happening on 2606. Ticket created 3rd February. Contains debug log. |
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Still happening on 2607. Fresh debug dump, and html elements sent to MiPi as requested |
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Fixed in build 2608. It was regression introduced during fixing 0018563, and was reproducible only when opening popup menu with already not existing icons. In this case icons of custom collections, so it was initiated by opening menu with collection list, problems happened always after second opening attempt. |
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Verified 2608 Test note: crucial steps to trigger bug in 2607 are at 0018800:0067027 |
