0022212: Update install fails with MediaMonkey Service running

ID	Project	Category	View Status	Date Submitted	Last Update
0022212	MMW 5	Install/Config	public	2026-06-30 17:04	2026-07-30 03:34

Reporter	lowlander	Assigned To
Priority	urgent	Severity	major	Reproducibility	always
Status	feedback	Resolution	reopened
Product Version	2027
Target Version	2027	Fixed in Version	2027

Summary	0022212: Update install fails with MediaMonkey Service running
Description	If the MediaMonkey Service is running, the MediaMonkey installer throws a bunch of can't replace file errors. The installer should stop the MediaMonkey Service, install MediaMonkey and restart the MediaMonkey Service
Tags	No tags attached.
Attached Files	image.png (15,408 bytes) image.png (15,408 bytes) image-2.png (17,424 bytes) image-2.png (17,424 bytes)

Fixed in build	3516

Ludek 2026-07-01 12:10 developer ~0081559	Checking the installer (MediaMonkey-Main.iss) and the command to stop the service is there: Exec( 'sc', 'stop MediaMonkeyService', '', 0, ewNoWait, res); So it should work -- but maybe the service stop command takes some time while the files are still locked?

Ludek 2026-07-01 12:27 developer ~0081560	Ahh, I see, the issue is that the service name is MediaMonkey5Service (not MediaMonkeyService)

Ludek 2026-07-01 12:29 developer ~0081561	Fixed in 3516

lowlander 2026-07-30 03:34 developer ~0081738	It seems that the service is still closed to late on 3516, First install attempt with service running (from 3514 and restested from 3516 install being updated) saw the same issue both times. Cancelled install. Service was no longer running in Task Manager and second install happened without issue.