View Issue Details
| ID | Project | Category | View Status | Date Submitted | Last Update |
|---|---|---|---|---|---|
| 0012715 | MMW v4 | Synchronization | public | 2015-04-28 08:18 | 2015-06-02 21:45 |
| Reporter | Ludek | Assigned To | |||
| Priority | immediate | Severity | minor | Reproducibility | unable to reproduce |
| Status | resolved | Resolution | fixed | ||
| Product Version | 4.1.7 | ||||
| Target Version | 4.1.8 | Fixed in Version | 4.1.8 | ||
| Summary | 0012715: iOS 8.3 sync is very slow for some users (and can crash on sync end) | ||||
| Description | There are reports of several users that iOS 8.3 sync is very slow, reported here: http://www.mediamonkey.com/forum/viewtopic.php?f=12&t=80503&start=15#p407055 User Zs4 also noticed that tracks are not deleted from the device by MM | ||||
| Additional Information | http://www.mediamonkey.com/forum/viewtopic.php?f=12&t=80503&start=15#p407055 IPG-322-81402 JHP-476-37282 | ||||
| Tags | todoc-help | ||||
| Fixed in build | 1745 | ||||
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Waiting for more feedback, debug logs (as requested via the forum post) |
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Fixed partially in 4.1.8.1742 , still solving some issues via ticket #IPG-322-81402 ... |
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There is also sync crash on sync end (iPhone 4S) + incomplete sync (ticket #IPG-322-81402) Fixed in 4.1.8.1742 |
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Resolved for testing the fixes (various tweaks) |
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Re-opened, based on the feedback from the user ticket #IPG-322-81402 the slowdowns still exist (device is getting slower and slower to reply during sync), so far it seems to be related to iPhone 4S models runnning iOS 8.3 I am going to get an iPhone 4S to test (no issues on iTouch 5) |
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User from ticket #IPG-322-81402 confirmed that prolonging "grappa data" communication timeout solved the sync issues for him, they performed several successful synces and indicated that 526 songs synced/copied in 30 minutes. Still quite slow, but faster than before and mainly synced successfully. Incorporated the fix into build 4.1.8.1743 |
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No regresson found on Older iOS devices Verified 1743 |
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Some users reported that there is AV in iTunesMobileDevice.dll and iPhone is not recognized. They indicated that iTunes re-install solved the issue: http://www.mediamonkey.com/forum/viewtopic.php?f=12&t=80503&sid=346d0a292c578a0dafed62cd0004b4a1&p=408128#p408202 User rabiatorDLX indicated that fresh reboot of both PC and iPhone solved the slow sync issue for him. We should probably cover it by KB article. |
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User from ticket #JHP-476-37282 observed a crash with assertion in MediaMonkey64Helper.exe "Unknown Function: AFCFileRefWren" Fixed in build 4.1.8.1745 |
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Verified 1745 closing after KB Gets updated |
