0014066: Sync: Multiple Audio streams force conversion - MantisBT

ID	Project	Category	View Status	Date Submitted	Last Update

0014066	MMW v4	Synchronization	public	2017-03-05 02:48	2017-03-20 19:41

Reporter	peke	Assigned To
Priority	urgent	Severity	major	Reproducibility	always
Status	closed	Resolution	fixed
Target Version	4.1.16	Fixed in Version	4.1.16

Summary	0014066: Sync: Multiple Audio streams force conversion
Description	If MP4 file contain multiple audio streams even one is supported by device MMW always tries to convert the file instead of just copy. Windows also reports file may be not compatible with device but you can ignore and copy file that then plays without any issues due the fact it contain playable Audio and Video streams. Sample M4V file, Device profile, MMW Logs and Windows Explorer video showing the behavior are uploaded to FTP.
Additional Information	http://www.mediamonkey.com/forum/viewtopic.php?f=12&t=87258
Tags	No tags attached.
Attached Files	Formats supported.jpg (78,586 bytes) Formats supported.jpg (78,586 bytes)

Fixed in build	1831

Ludek 2017-03-06 11:01 developer ~0047403	Assigned to Michal for evaluation, if it is not a an easy fix then fell free to move this to MM5.

Ludek 2017-03-06 11:13 developer ~0047404 Last edited: 2017-03-06 11:14	As discussed over IM, currently if it finds an unsupported audio stream than it takes the whole video file as unsupported. The current logic is probably right as we cannot predict whether the device will be able to play the file at all or not. The only strange thing is that the user on the forum says that "I get an error saying it is not supported regardless of if I add a new supported format and check everything" So question is why MMW still takes it as unsupported even after manual edit of the Supported formats and checking everything? Assigned to Michal to debug and fix on the user's sample file.

michal 2017-03-06 15:31 developer ~0047411	Fixed in build 1831. MM did not mark video file as supported in case no supported formats were set for the device (it worked only for audio formats). Re "I get an error saying it is not supported regardless of if I add a new supported format and check everything" - I think this is problem could be in user settings, we have two tabs for video files there, and formats have to be set in both (for audio stream and for video stream in video file).

peke 2017-03-07 00:14 developer ~0047413 Last edited: 2017-03-07 00:15	I had another session with user and here is what I Created (Attached Picture) as supported media Formats that should cover all currently supported. Will your fix tell MMW to sync that file to device?

michal 2017-03-07 06:34 developer ~0047415	peke: no, because you did not check any video and audio stream type as supported for video files (e.g. MP3, AAC4LC, AC3 in audio tab and H264 and MPEG4 in video tab).

michal 2017-03-07 07:56 developer ~0047416	I see, it is inconsistency, as usually we take no options selected for the attribute -> no restriction for the attribute. Will fix it.

michal 2017-03-07 08:57 developer ~0047417	Fixed.

peke 2017-03-20 19:41 developer ~0047542	Verified 1831