View Issue Details
| ID | Project | Category | View Status | Date Submitted | Last Update |
|---|---|---|---|---|---|
| 0015896 | MMW 5 | Other | public | 2019-08-21 03:16 | 2020-05-05 21:08 |
| Reporter | peke | Assigned To | |||
| Priority | immediate | Severity | crash | Reproducibility | sometimes |
| Status | closed | Resolution | reopened | ||
| Target Version | 5.0 | Fixed in Version | 5.0 | ||
| Summary | 0015896: Crashlogs often not sent | ||||
| Description | There are several reports that logs are not sent recently due the sending thread gets crashed. | ||||
| Additional Information | https://www.mediamonkey.com/forum/viewtopic.php?f=30&t=94971 | ||||
| Tags | No tags attached. | ||||
| Fixed in build | 2244 | ||||
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Made some changes in chromium so hopefully it will be better. Feel free to reopen when my change doesn't make it better. |
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in build 2205, almost every time a crashlog is generated when I click the 'Send logs' button --> Sending bug report... dialog appears --> Sending message... displays in the dialog --> But the progress bar fails to advance giving the user the impression that nothing was sent! (this is why I often save debug logs to the ftp server--because it appears that they weren't sent!) Peke has indicated that sending the logs works if 'Send logs' is clicked within 5 seconds of the crash, however, that's not my experience. Regardless, this isn't realistic since it doesn't give the user time to copy the log ID. |
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FYI: We found with LowLander that when crash log fails to submit then workaround is to delete the MediaMonkeyEngine.el file and the submitting works again (for the new crashes). For him also using [Help > Debug > Send logs] always failed to send the logs --> until he deleted the old MediaMonkeyEngine.el file from the disc. Petr adjusted EurekaLog configs to not cumulate the old crash logs in the MediaMonkeyEngine.el file -- which might resolve the issue, let's see in 2215+ |
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It still happens in 2219 according to users here: https://www.mediamonkey.com/forum/viewtopic.php?f=30&t=95421 and here: https://www.mediamonkey.com/forum/viewtopic.php?f=30&t=95670 |
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Added code to store last error log to {MM dir}\MediaMonkey.elf file when renderer crash. |
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User should be able to send us elf file saved in MM install folder. |
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As talked offline it would be better to save it into "\Roaming MediaMonkey 5\" as it is common MM folder than program files and avoid any possisble access permission issues. |
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done |
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As talked offline Petr has done another change for 2244 in order to be consistent with both Normal and Portable install result of "ExtractFilePath(MMDBFilename));" is used as ELF file destination save folder. |
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Verified 2244 Looks ok and ELF is in Right place. |
