View Issue Details
| ID | Project | Category | View Status | Date Submitted | Last Update |
|---|---|---|---|---|---|
| 0015974 | MMW 5 | Sync | public | 2019-09-22 03:10 | 2019-09-24 04:17 |
| Reporter | rusty | Assigned To | |||
| Priority | urgent | Severity | major | Reproducibility | sometimes |
| Status | closed | Resolution | fixed | ||
| Product Version | 5.0 | ||||
| Target Version | 5.0 | Fixed in Version | 5.0 | ||
| Summary | 0015974: Devices are sometimes not recognized | ||||
| Description | I'm not sure why this occurs, but MM5 sometimes doesn't seem to recognize drives as possible sync devices. e.g. In the attached log: 1 Insert Patriot USB key --> it's recognized (i.e. shows up as a 'Connected' device in Devices & Services) 2 Insert Toshiba USB drive --> it's not recognized Note: on another occasion, the Patriot USB key was not recognized | ||||
| Tags | No tags attached. | ||||
| Attached Files | |||||
| Fixed in build | 2201 | ||||
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The TOSHIBA EXT, F:\, disk space: 1000202653696 , device space: 1000202653696 is external drive and was auto-disabled per 0013191 You should see it as disabled like this: https://www.dropbox.com/s/n9qxeiegdw22gxa/Screenshot%202019-09-23%2013.37.50.png?dl=0 i.e. 1) click "Show all" in the Devices&Services 2) scroll down until the "Toshiba" external drive is there 3) click the overflow menu (three dots) > [+] Enabled => You will see the device connected and syncable |
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The problem is that the issue occurs for the USB key as well. Here's a debug log in which I reversed the order: 1 Insert Toshiba USB drive --> it's recognized (appears as 'disabled' device in Devices & Services) 2 Insert Patriot USB key --> it's not recognized (i.e. it shows up in Explorer but not 'Connected' in MM) |
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Note: upon closing/restarting MM5, the Patriot device that wasn't recognized above 0015974:0054799 , was recognized! Could it be that failed recognition is in some way related to the fact that an HD was previously connected in the same session? |
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In the debug log I saw that both devices got drive letter "F:\" and upon inserting the Patriot MM5 thinks that the device is already handled by another plugin. Probably a bug when disconnecting the Toshiba (F:\) does not unregister the "F:\" internally in MM5 (DriveUsed array). To find more... |
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Fixed in build 2201 |
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Verified 2201. |
