View Issue Details
| ID | Project | Category | View Status | Date Submitted | Last Update |
|---|---|---|---|---|---|
| 0004231 | MMW v4 | Install/Config | public | 2007-12-30 03:49 | 2009-06-05 15:34 |
| Reporter | rusty | Assigned To | |||
| Priority | urgent | Severity | major | Reproducibility | sometimes |
| Status | closed | Resolution | fixed | ||
| Product Version | 3.0 | ||||
| Fixed in Version | 3.1 | ||||
| Summary | 0004231: deskplayer.dll can't be installed on Vista x64 | ||||
| Description | In some environments, MM can't install deskplayer.dll to Vista x64. During the install process, the following error message occurs: C:\Program Files (x86)\MediaMonkey\DeskPlayer.dll Unable to register the DLL/OCX: RegSvr32 failed with exit code 0x3 Click Retry to try again, Ignore to proceed anyway (not recommended), or Abort to cancel installation. [Abort] [Retry] [Ignore] User indicated that both Firewall and AV were disabled, and that the only workaround is to install in Vista's Safe Mode. | ||||
| Steps To Reproduce | Other info re. user's system: Asus Striker Extreme Motherboard (Bios 1305) Intel QX6700 CPU 2gb Corsair XMS2-9136 DDR2 memory 2 Samsung SH-S203B DVD Burners 2 Western Digital Raptors WD1500 SATA RAID 0 2 Western Digtial Raptors WD740 SATA RAID 1 Sound Blaster X-FI XtremeMusic My Software and Operating: Windows Vista 64 Ultimate ( all patches and hotfixes applied as of the date of this e-mail) Agnitum Outpost Firewall Pro 2008 Eses NOD32 AntiVirus 3.0 Office Professional Plus 2007 | ||||
| Tags | No tags attached. | ||||
| Fixed in build | 1191 | ||||
