View Issue Details
| ID | Project | Category | View Status | Date Submitted | Last Update |
|---|---|---|---|---|---|
| 0006654 | MMW v4 | Main Panel | public | 2010-11-07 00:20 | 2015-03-05 17:37 |
| Reporter | Assigned To | ||||
| Priority | immediate | Severity | crash | Reproducibility | have not tried |
| Status | closed | Resolution | not fixable | ||
| Product Version | 3.2.2 | ||||
| Summary | 0006654: Zumocast crashes MM | ||||
| Description | When Zumocast is installed on a user's PC ( http://www.zumocast.com/ , a media streaming application for portable devices) it crashes MediaMonkey about 5 minutes after MM was opened. There were 3 tickets opened regarding this problem, and a thread in the forum about it. | ||||
| Steps To Reproduce | I haven't installed Zumocast myself, but I assume you just install Zumocast and run MM. A portable device might need to be plugged in for the crash to occur, though I'm not sure of that. | ||||
| Additional Information | http://www.mediamonkey.com/support/staff/index.php?_m=tickets&_a=viewticket&ticketid=10120&departmentid=2&ticketstatusid=4 http://www.mediamonkey.com/support/staff/index.php?_m=tickets&_a=viewticket&ticketid=9918&highlight=--+Mixed+--&ticketsearchid=2292 http://www.mediamonkey.com/support/staff/index.php?_m=tickets&_a=viewticket&ticketid=9405&offset=20 http://mediamonkey.com/forum/viewtopic.php?f=7&t=53415 | ||||
| Tags | No tags attached. | ||||
| Fixed in build | |||||
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That would probably mean it's related to d_wmdm plug-in? Peke, could you try to reproduce please? |
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I can't reproduce this on my system, but I did notice that Zumocast uses the iTunes scripting API, and tends to open up iTunes after some period of time. Perhaps it's this action which triggers the crash (i.e. bug 0006223). Edit: Peke tested as well and couldn't replicate the bug. |
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Zumocast suggested that it may be a result of a DLL used to add items to the context menu in the Windows shell. They suggested testing this out by using the following on a system with the problem to see if it helps: regsvr32.exe /u "C:\Program Files\Zecter\ZumoCast\ShellExt.dll" |
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Resolving for now, please reopen in case we find out that there's something we can do about it in MM. |
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Note: according to Zumocast, the suggested workaround solves the problem--i.e. it's somehow related to shell integration. I've updated the KB at http://www.mediamonkey.com/support/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=33 |
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I was able to replicate the issue by manually register Zumocast Shell extension using: CMD (run as admin) -> regsvr32.exe "C:\Program Files (x86)\Zecter\ZumoCast\ShellExt.dll" After restart MM crashed. Than I followed KB article and use regsvr32.exe /u "C:\Program Files (x86)\Zecter\ZumoCast\ShellExt.dll" Which resolved problem. |
