View Issue Details
| ID | Project | Category | View Status | Date Submitted | Last Update |
|---|---|---|---|---|---|
| 0008488 | MMW v4 | Other | public | 2011-10-07 18:43 | 2011-11-09 00:09 |
| Reporter | rusty | Assigned To | |||
| Priority | urgent | Severity | crash | Reproducibility | unable to reproduce |
| Status | closed | Resolution | fixed | ||
| Product Version | 4.0 | ||||
| Target Version | 4.0 | Fixed in Version | 4.0 | ||
| Summary | 0008488: Build 1440+ fails to start for some users | ||||
| Description | There have been several reports of this in the forum recently: http://www.mediamonkey.com/forum/viewtopic.php?f=6&t=60976 http://www.mediamonkey.com/forum/viewtopic.php?f=6&t=60955 http://www.mediamonkey.com/forum/viewtopic.php?f=6&t=60965 http://www.mediamonkey.com/forum/viewtopic.php?f=6&t=60974 User jjsr indicates that eLogs were submitted | ||||
| Additional Information | Ticket: QDT-959711 | ||||
| Tags | No tags attached. | ||||
| Fixed in build | 1451 | ||||
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Logs posted at: http://www.mediamonkey.com/support/staff/index.php?_m=tickets&_a=viewticket&ticketid=13210 And problem seems fixed for 2/3. Only http://www.mediamonkey.com/forum/viewtopic.php?f=6&t=60976 is still open--waiting for feedback re. build 1442. |
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User who reported http://www.mediamonkey.com/forum/viewtopic.php?p=314343#p314343 with build 1442 has submitted a debug log at ticket QDT-959711. |
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We don't have any reliable info and nobody is reporting this in the recent builds - resolving. |
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This looks like where issue 0008548 can't be reproduced. Can you triage it? Unless we found what app locks MM we can't be certain why this happen. |
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Feel free to reopen in case more details are found, but until then there's not much to discuss about the issue. |
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Here's where this stands--the problem persists with at least 3 users in 1449: Failure to start MM: hammyz: still experiencing in 1449. - More info at ticket QDT-959711) - http://www.mediamonkey.com/forum/viewtopic.php?p=314343 - http://www.mediamonkey.com/forum/viewtopic.php?f=6&t=60974 surfer: still seeing the problem in 1449--always begins after the second time MM is run - More info at ticket VIP-197960 - http://www.mediamonkey.com/forum/viewtopic.php?f=6&t=61246 peterH: was working in 1439 and started crashing on upgrade to 1448. Persists with 1449. Debug log showed that it was caused by an incompatibility with ammemb.dll 'Actual Multiple Monitors'. - More info at ticket JXP-830740 - http://www.mediamonkey.com/forum/viewtopic.php?f=6&t=61372 omidmm: similar to surfer. It starts up correctly the first time, but crashes on subsequent attempts. Unsure whether it's still occuring on recent builds--waiting to hear. - More info at ticket VLW-607551 - http://www.mediamonkey.com/support/staff/index.php?_m=tickets&_a=viewticket&ticketid=12153 BitPusher. This user indicates that MM runs fine on his machine, but when he installs to the network (portable) it runs fine the first time, but fails on subsequent attempts. Log posted to the forum: - http://www.mediamonkey.com/forum/posting.php?mode=reply&f=6&t=61389#pr316010 |
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Fixed in 1450 |
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Build 1450 fixed the problem for surfer, but not BitPusher. Waiting for eLog from BitPusher. |
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Fixed in 1451 |
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Verified 1456 |
