View Issue Details
| ID | Project | Category | View Status | Date Submitted | Last Update |
|---|---|---|---|---|---|
| 0017935 | MMW 5 | Main Panel: Toolbars & Menus | public | 2021-05-27 22:25 | 2021-12-01 07:29 |
| Reporter | rusty | Assigned To | |||
| Priority | urgent | Severity | major | Reproducibility | sometimes |
| Status | resolved | Resolution | fixed | ||
| Product Version | 5.0.1 | ||||
| Target Version | 5.0.2 | Fixed in Version | 5.0.1 | ||
| Summary | 0017935: Options dialog appears in black and MM cannot be closed (focus issue?) | ||||
| Description | I've seen this occur twice in 5.0.1 but I can't figure out how to replicate. The steps were along the following lines: 1 Play music 2 Open Options dialog (in Search settings) 3 Switch to Options > Layout 4 Disable Preview and Press OK --> Options dialog changes to black and appears to remain in focus, but cannot be closed (it has no controls), though it can be moved/resized. Moving it offscreen and back onscreen doesn't cause it to redraw (and probably shouldn't since it should have been closed). --> MM playback continues (and Windows Player controls continue to work fine) BUT, there's no obvious way to get the dialog to close, so MM must be force-closed. I realize that without a log/repro steps this is a rather weak bug report, but I'm noting it since it's the second time it's occurred and I'm hoping that Petr might have an idea based on the steps described. | ||||
| Additional Information | Apparently some users see this issue more often and in other scenarios--see: https://www.mediamonkey.com/forum/viewtopic.php?f=30&t=98767&p=480406 - ticket # 1470 - ticket # 2160 / https://www.mediamonkey.com/forum/viewtopic.php?f=30&t=99574 | ||||
| Tags | No tags attached. | ||||
| Fixed in build | 2428 | ||||
| related to | 0018165 | closed | petr | Dialogs resize after switching between monitors |
| related to | 0017591 | closed | petr | Option panel opens behind the Auto-tag panel (regression) |
| related to | 0017978 | closed | petr | Multiple 'Scan Results' dialogs appear & can block UI interactions (focus issue) |
| related to | 0015701 | closed | rusty | Menu issues in multi-monitor environments / windowing problem |
| related to | 0017835 | assigned | petr | Dialogs sometimes fail to render (appear black) |
| related to | 0018613 | assigned | petr | Using MM over RDP --> MM becomes a black square |
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I've added some debug messages so please retest in next build. |
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I tested in 2413 and also can't reproduce. |
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Unable to replicate in 2417. |
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I just replicated this once as follows (these steps don't replicate the issue consistently): 0 Laptop is configured to display screens in extended mode. Laptop cover is closed. 1 Run MM (it appears in monitor) 2 Open Options dialog several levels deep and cancel out; do the same with the Rip dialog and cancel out --> No bug 3 Open laptop cover --> All apps switch to the laptop 4 Open the Rip dialog, configure MP3 settings, and cancel out --> Blank black Rip dialog! Debug log attached. |
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Made some changes and added debug messages for next build. |
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Verified 2429 Looks like it is fixed. I managed to replicate only once in 2427 from steps at 0017935:0064273, but never in 2429. Left resolved till users confirm or no reports are filed after 5.0.1 is released. |
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Unable to replicate in 2430. |
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The user at ticket 1470 has confirmed that this issue is still occurring for him. He also mentioned that using RDP can trigger the problem. |
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Assigning to Peke to make remote session with user (from ticket 1470). Keep me posted and assign back to me once you'll have some feedback from user. |
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Peke was unable to replicate when testing over RDP, and I haven't observed this in months. Closing. |
