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IDProjectCategoryView StatusLast Update
0020305MMW 5Install/Configpublic2024-06-04 16:09
Reporterrusty Assigned To 
PriorityurgentSeveritymajorReproducibilityalways
Status closedResolutionreopened 
Product Version5.1 
Target Version5.1Fixed in Version5.1 
Summary0020305: Empty white background on main panel on first run (with release build)
DescriptionWhen running MM for the first time on a clean install, the main panel is blank!

Note: I tested with a clean portable install on a machine that had another MediaMonkey install.
TagsNo tags attached.
Attached Files
Fixed in build2822

Relationships

related to 0020980 closedLudek Home view is empty after install (when MM is blocked by firewall) 

Activities

Ludek

2023-10-19 21:00

developer   ~0073180

This does not seem to be an issue any longer (at least I can't replicate), so resolving...

rusty

2023-11-01 17:30

administrator   ~0073270

Last edited: 2023-11-01 17:34

I'm was able to replicate this with build 2821. On further testing, the issue is triggered when the user fails to click 'Allow' in the firewall dialog due to the fact that the firewall dialog doesn't appear (or maybe it appears behind other dialogs, though I couldn't find it).

Here are the exact steps I took to replicate:
0 Clear out any firewall rules related to MM for the paths used below
1 Clean portable install to /temp/MediaMonkey 5
2 Run MMW via the last page of the installer
3 On the import settings dialog, click 'Cancel'
--> Firewall dialog appears, and after clicking cancel (instead of 'allow') the main panel will often, but not always load with a white screen
4 Delete /temp/MediaMonkey 5
5 Clean portable install to /temp/MediaMonkey 5
6 Run MMW via the last page of the installer
8 On the import settings dialog, click 'Cancel'
--> One of the following scenarios results in the main panel (in back of the Setup Wizard):
a Firewall dialog appears and after clicking 'allow' and main panel will often, but not always load with a white screen!
b No firewall dialog appears and main panel loads with a white screen!
c No firewall dialog appears and main panel loads correctly
9 Restart MMW
--> the main panel loads correctly

I'm not sure why, but I've only been able to replicate this with the Release build (and not the debug build).

Ludek

2023-11-02 15:11

developer   ~0073275

It really happens only with release build.. probably a timing issue..

=> Fixed in 2822

peke

2023-11-03 21:47

developer   ~0073303

Verified 2822

Tested on both release and debug builds unable to replicate on release build and no regressions found on debug build.