| ID | Project | Category | View Status | Date Submitted | Last Update |
|---|---|---|---|---|---|
| 0020980 | MMW 5 | Main Panel | public | 2024-06-02 22:26 | 2024-07-24 17:58 |
| Reporter | zvezdan | Assigned To | |||
| Priority | urgent | Severity | minor | Reproducibility | always |
| Status | closed | Resolution | reopened | ||
| Product Version | 5.1 | ||||
| Target Version | 5.1 | Fixed in Version | 5.1 | ||
| Summary | 0020980: Home view is empty after install (when MM is blocked by firewall) | ||||
| Description | - I cleaned Portable folder and copied registry file to it; - copied original ini file that was created after installation (having just few lines telling that it is a portable version); - started program; - choose Cancel for database, and another Cancel for scanning -> I got empty Home view with white background and without any icon; if I switch to e.g. Playing node and return to Home, it will be fine. | ||||
| Tags | No tags attached. | ||||
| Fixed in build | 3031 | ||||
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Ludek, can you confirm whether this is unlikely to occur in real world usage (i.e. was the issue fully fixed in 0020305) or might there be some cases that aren't addressed? |
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BTW: The Home view is white when there is no internet connection as it can't show the welcome page ( https://www.mediamonkey.com/welcome6.htm?l=en ) I guess that in that case (when there is no internet connection) we shouldn't show welcome page at all.. So re-opening to fix this for 3029 |
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Fixed in 3029 |
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Verified 3029 |
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It is the same in 3029. |
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Empty Home view - 3029.png (105,666 bytes) |
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Thx, actually there was still the case when user was disconnected from the internet, existing persistent.json was there and user just re-installed a build.. => Fixed in 3030 |
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3030: Empty Home view - 3030.png (105,719 bytes) |
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It is the same in 3030. |
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Could you please describe how exactly you are disconnected from the internet access? As from other debug logs I saw (in course of solving 0020352 ) that in your environment CoNetworkListManager.IsConnectedToInternet gives TRUE while it fails to read URL with Socket Error # 10013 which means: Error 10013 indicates that a needed socket connection is being denied and that a port is blocked and/or unreachable. This is also the reason why MM5 still thinks that you are connected and is trying to show the welcome page.. |
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Windows Defender Firewall. Why your program differentiates the types of inaccessible Internet state? It should display the Home view if there is no access to Internet, regardless why is that. |
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It is supposed to show the welcome page ( https://www.mediamonkey.com/welcome6.htm?l=en ) on first run after installation, but with no internet access it fails to show the page content in the embedded browser window.. Therefore I added the 'internet access detection' to skip showing it, but it does not cover your case when MM5 is blocked by firewall.. |
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As I said, your program should not differentiate the types of inaccessible Internet state. I am not the only one who has it behind the firewall. |
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Fixed in 3031 |
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Verified 3039 |
