View Issue Details

IDProjectCategoryView StatusLast Update
0020980MMW 5Main Panelpublic2024-07-24 17:58
Reporterzvezdan Assigned To 
PriorityurgentSeverityminorReproducibilityalways
Status closedResolutionreopened 
Product Version5.1 
Target Version5.1Fixed in Version5.1 
Summary0020980: Home view is empty after install (when MM is blocked by firewall)
Description- I cleaned Portable folder and copied registry file to it;
- copied original ini file that was created after installation (having just few lines telling that it is a portable version);
- started program;
- choose Cancel for database, and another Cancel for scanning -> I got empty Home view with white background and without any icon; if I switch to e.g. Playing node and return to Home, it will be fine.
TagsNo tags attached.
Attached Files
Empty Home view.png (40,260 bytes)   
Empty Home view.png (40,260 bytes)   
Fixed in build3031

Relationships

related to 0020305 closedLudek Empty white background on main panel on first run (with release build) 
related to 0020936 closedLudek Uncaught Error: Cannot read properties of null 

Activities

rusty

2024-06-04 16:11

administrator   ~0075725

Ludek, can you confirm whether this is unlikely to occur in real world usage (i.e. was the issue fully fixed in 0020305) or might there be some cases that aren't addressed?

Ludek

2024-06-04 21:16

developer   ~0075752

BTW: The Home view is white when there is no internet connection as it can't show the welcome page ( https://www.mediamonkey.com/welcome6.htm?l=en )

I guess that in that case (when there is no internet connection) we shouldn't show welcome page at all..

So re-opening to fix this for 3029

Ludek

2024-06-04 21:23

developer   ~0075753

Fixed in 3029

peke

2024-06-07 00:04

developer   ~0075806

Verified 3029

zvezdan

2024-06-09 12:54

updater   ~0075844

It is the same in 3029.

zvezdan

2024-06-09 12:54

updater   ~0075845

Empty Home view - 3029.png (105,666 bytes)   
Empty Home view - 3029.png (105,666 bytes)   

Ludek

2024-06-10 10:56

developer   ~0075852

Last edited: 2024-06-10 10:57

Thx, actually there was still the case when user was disconnected from the internet, existing persistent.json was there and user just re-installed a build..
=> Fixed in 3030

zvezdan

2024-06-12 14:30

updater   ~0075918

3030:
Empty Home view - 3030.png (105,719 bytes)   
Empty Home view - 3030.png (105,719 bytes)   

zvezdan

2024-06-12 14:30

updater   ~0075919

It is the same in 3030.

Ludek

2024-06-12 14:37

developer   ~0075921

Last edited: 2024-06-12 14:39

Could you please describe how exactly you are disconnected from the internet access?
As from other debug logs I saw (in course of solving 0020352 ) that in your environment
CoNetworkListManager.IsConnectedToInternet gives TRUE while it fails to read URL with Socket Error # 10013
which means:
Error 10013 indicates that a needed socket connection is being denied and that a port is blocked and/or unreachable.

This is also the reason why MM5 still thinks that you are connected and is trying to show the welcome page..

zvezdan

2024-06-12 14:43

updater   ~0075922

Windows Defender Firewall.

Why your program differentiates the types of inaccessible Internet state?

It should display the Home view if there is no access to Internet, regardless why is that.

Ludek

2024-06-12 14:59

developer   ~0075926

Last edited: 2024-06-12 14:59

It is supposed to show the welcome page ( https://www.mediamonkey.com/welcome6.htm?l=en ) on first run after installation, but with no internet access it fails to show the page content in the embedded browser window..
Therefore I added the 'internet access detection' to skip showing it, but it does not cover your case when MM5 is blocked by firewall..

zvezdan

2024-06-12 15:08

updater   ~0075929

As I said, your program should not differentiate the types of inaccessible Internet state. I am not the only one who has it behind the firewall.

Ludek

2024-06-12 16:47

developer   ~0075933

Fixed in 3031

peke

2024-07-24 17:58

developer   ~0076401

Verified 3039