View Issue Details
| ID | Project | Category | View Status | Date Submitted | Last Update |
|---|---|---|---|---|---|
| 0015542 | MMW v4 | Podcasts | public | 2019-03-12 12:27 | 2020-02-23 15:45 |
| Reporter | peke | Assigned To | |||
| Priority | urgent | Severity | crash | Reproducibility | unable to reproduce |
| Status | closed | Resolution | no change required | ||
| Product Version | 4.1.23 | ||||
| Target Version | 4.1.24 | ||||
| Summary | 0015542: Podcast: MMW crash on podcast download | ||||
| Description | Some users report that MMW crash on podcast downloads Log files supplied in Ticket I am unable to replicate but will ask user for MM.DB and MediaMonkey.ini in order to try to replicate | ||||
| Additional Information | WGK-638-24525 https://www.mediamonkey.com/forum/viewtopic.php?f=7&t=94010 | ||||
| Tags | No tags attached. | ||||
| Fixed in build | |||||
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Asked more info via the ticket WGK-638-24525 |
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It was same problem as in case of 0015065 and 0014631, based on the log it also crashes in user32.dll|CreateWindowEx Removing MedaMonkey.registry solved the issue for the user. The registry, DB and INI are attached via ticket WGK-638-24525 User is using skinless version. |
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I don't see anything bad in the user's MedaMonkey.registry file and I also cannot replicate the issue with portable installation and his DB, INI and registry. The issue seems to appear on following conditions: - specific user environment - skinless version - specific UI layout, e.g. this user had 'column browser' placed on the right of "3D view" (Art browser with details) Considering that it is a small percent of user base and that we have a workaround to fix this (deleting registry) then I am just resolving the issue for now. |
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Closing this is not related to Podcasts but rather user specific settings. More details on possible future fix in #16385 |
